Field Support Technician

2 weeks ago


Rapid City, South Dakota, United States Red Knight Solutions, LLC Full time
Position Overview

At Red Knight Solutions, LLC, we are dedicated to aligning your skills with our clients' requirements to establish enduring partnerships. We are currently seeking a dedicated Field Support Technician to enhance our Infrastructure Delivery team.

Role Summary: The Field Support Technician will report directly to the Territory Supervisor and will be responsible for delivering a range of hardware-focused support services. This role involves troubleshooting and resolving issues on various client products, requiring both basic and moderately complex analytical skills.

Key Responsibilities:

  • Delivering break-fix support for assigned equipment
  • Effectively communicating with clients in both written and verbal formats
  • Exhibiting outstanding customer service abilities
  • Managing the acceptance and delivery of all service calls assigned
  • Completing all necessary administrative tasks related to each service call
  • Overseeing the control and return of assets and inventory
  • Performing additional duties as required to meet business objectives
  • Providing functional guidance to team members as needed

Qualifications:

  • Technical school certification or equivalent experience (1-2 years preferred)
  • Ability to travel to client locations independently
  • Capacity to lift and transport computer equipment weighing up to 50 lbs.
  • Possession of a valid driver's license
  • Reliable transportation with valid registration and adequate insurance
  • Ownership of a basic repair tool kit

Compensation:

This position operates on a per-call basis, offering $40 per call and a $5 per call per diem. Additionally, training for Dell, Lenovo, and HP certifications will be provided.

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