Field Support Technician
2 weeks ago
At Red Knight Solutions, LLC, we are dedicated to aligning your skills with our clients' requirements to establish enduring partnerships. We are currently seeking a dedicated Field Support Technician to enhance our Infrastructure Delivery team.
Role Summary: The Field Support Technician will report directly to the Territory Supervisor and will be responsible for delivering a range of hardware-focused support services. This role involves troubleshooting and resolving issues on various client products, requiring both basic and moderately complex analytical skills.
Key Responsibilities:
- Delivering break-fix support for assigned equipment
- Effectively communicating with clients in both written and verbal formats
- Exhibiting outstanding customer service abilities
- Managing the acceptance and delivery of all service calls assigned
- Completing all necessary administrative tasks related to each service call
- Overseeing the control and return of assets and inventory
- Performing additional duties as required to meet business objectives
- Providing functional guidance to team members as needed
Qualifications:
- Technical school certification or equivalent experience (1-2 years preferred)
- Ability to travel to client locations independently
- Capacity to lift and transport computer equipment weighing up to 50 lbs.
- Possession of a valid driver's license
- Reliable transportation with valid registration and adequate insurance
- Ownership of a basic repair tool kit
Compensation:
This position operates on a per-call basis, offering $40 per call and a $5 per call per diem. Additionally, training for Dell, Lenovo, and HP certifications will be provided.
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