Store Operations Leader

2 weeks ago


York, Pennsylvania, United States Community Aid Full time
Job Overview

Location
York, PA

Employment Type
Full Time

Educational Requirements
High School Diploma or Equivalent

Travel Requirements
No Travel Required

Work Schedule
Flexible

Category
Management

Position Summary

**EMPLOYEE INCENTIVE PROGRAM AVAILABLE**

ROLE OBJECTIVE:

The Store Operations Leader plays a pivotal role in the management team at CommunityAid, assisting the District or Store Manager alongside the front and back of store Assistant Managers. This position emphasizes the importance of data analysis and interpretation to facilitate immediate enhancements in store operations, ensuring alignment with our Mission, Culture, and an exceptional experience for both donors and customers.

PRIMARY DUTIES:
  • Cultural Advocate - Foster our organizational culture by embodying, promoting, and instructing CommunityAid's 12 Core Behaviors.
  • Performance Monitoring - Regularly assess and interpret key performance metrics and data; leverage insights to implement real-time modifications for enhanced outcomes. This encompasses:
    • Achievement of KPIs & strategic planning
    • Compliance with staffing and labor models
    • Effective scheduling and hours management
    • Waste Management Analysis
    • Production decision-making
    • Inventory oversight
  • Effective Communication - Collaborate with the Store Manager or District Manager to ensure seamless communication throughout the store. Consistently relay updates to the reporting manager regarding ongoing projects and company performance metrics.
  • Team Collaboration - Establish and nurture positive working relationships; work in partnership with store management and all departments to support and achieve critical business objectives and initiatives.
  • Regulatory Compliance - Ensure adherence to all necessary regulations and compliance standards relevant to warehouse and retail operations.
  • Provide leadership and management support in the absence of the District/Store Manager.
  • When reporting to a District Manager overseeing multiple stores, responsibilities also include:
    • Participating in the hiring process by providing recommendations for candidate selection (in collaboration with District/Store Manager, Assistant Managers, and Supervisors as necessary)
    • Tracking and scheduling cross-training initiatives to ensure at least 80% of staff are trained across various operational areas
    • Developing action plans based on store evaluations and performance scorecards
    • Educating and mentoring Assistant Store Managers and Supervisors on standard operating procedures and data-driven decision-making for store success.
  • Other duties as assigned.
QUALIFICATIONS:

ESSENTIAL REQUIREMENTS:
  • Associate or Bachelor's degree in Business Management preferred; High School diploma or equivalent required.
  • A minimum of one year of successful experience in managing retail and warehouse operations in a comparable environment.
  • Proven experience in data analysis and interpretation.
  • Proficiency in spreadsheet applications (e.g., Microsoft Excel) preferred.
  • Strong organizational and time management abilities.
  • Experience managing in a dynamic work environment.
  • Ability to handle and maintain confidential information appropriately.
  • Flexibility in scheduling and availability for evening and weekend shifts as needed.
  • Proficient in reading, writing, and speaking English.
  • Possession of a valid Driver's License.
  • Eligibility to work in the U.S. without sponsorship.
PHYSICAL DEMANDS:
  • Ability to frequently lift and carry weights between 21 to 35 pounds.
  • Capability to occasionally lift up to 50 pounds.
  • Ability to push and pull loads up to 20 pounds.
  • Capacity to stand for extended periods.

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