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Team Operations Leader

2 months ago

York, Pennsylvania, United States Ehrlich Pest Control Full time

Role Overview:

The Team Operations Leader at Ehrlich Pest Control plays a crucial role in guiding, training, and nurturing a dedicated group of specialists. This position is vital in driving sales and revenue objectives, enhancing client loyalty and retention, while ensuring our team delivers outstanding service to our valued clients.

Key Responsibilities:

  • Oversee daily activities of specialists, aiming to provide exceptional customer service.
  • Provide leadership and direction to staff in all operational aspects, service delivery, and client engagement.
  • Manage financial performance metrics of operations, focusing on revenue enhancement and cost management.
  • Engage in regular travel within the designated territory to meet clients, support specialists, and collaborate closely with the sales team on growth initiatives.
  • Maintain a flexible work schedule, including early mornings and weekends as necessary.
  • Prepare and submit comprehensive reports on a weekly, monthly, and annual basis as required.

Qualifications:

  • Bachelor's degree is preferred but not mandatory.
  • 3-5 years of experience in a managerial capacity with a focus on customer service excellence.
  • Proven success in training, mentoring, and developing service-oriented professionals.
  • Exceptional verbal and written communication skills are essential.
  • Prior experience in a service-driven, route-oriented environment is advantageous.
  • Ability to obtain and maintain necessary licenses and certifications as mandated by relevant regulations.
  • Successful completion of a pre-employment background check is required.
  • A valid driver's license and a clean motor vehicle record are mandatory.