Debit and Credit Card Operations Expert

1 week ago


Tuscaloosa, Alabama, United States Alabama ONE Full time
Job Overview

This position is responsible for managing card services, including debit, credit, and gift/pre-paid programs, and digital wallets at Alabama ONE.

  • Key Responsibilities:
  • Analyze and resolve customer complaints regarding card transactions and disputes.
  • Process and investigate claims, ensuring timely resolution and maintaining regulatory compliance.
  • Collaborate with cross-functional teams to enhance card operations and improve customer satisfaction.
  • Ensure accuracy and attention to detail in all aspects of card management.
  • Develop and maintain expertise in relevant regulations, such as the Card Act and Bank Secrecy Act.
  • Support the Accounting Operations team with financial reconciliations and balance statements.

Skills and Qualifications:

To succeed in this role, you should have 1-3 years of experience in a similar position, excellent communication skills, and a strong understanding of member services and credit union procedures.

A salary estimate for this position is $55,000 - $65,000 per year, based on location and experience.



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