Hotel Operations Director
1 week ago
We are seeking an experienced and motivated Hotel Operations Director to join our team at TPG Hotels Resorts and Marinas. This is a fantastic opportunity to take your career to the next level and work with a dynamic and growing company.
About the RoleThe Hotel Operations Director will be responsible for overseeing and directing all aspects of hotel operations, including guest service, engineering, rooms, food & beverage, accounting, and human resources. The ideal candidate will have a strong background in hospitality management and be able to lead a team to deliver exceptional results.
Responsibilities- Guest Satisfaction: Direct and ensure standards and procedures are followed. Direct staff schedules to ensure adequate coverage while managing the budget. Ensure timely response to guest needs and resolve guest complaints as appropriate to maintain guest satisfaction.
- Human Resources: In conjunction with the Human Resources department, direct recruiting, hiring, training, development, and retention of a motivated and efficient staff. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.
- Profitability: Develop, recommend, implement, and manage the annual budget, business plan, and objectives to meet or exceed expectations. Ensure costs are within budgeted guidelines.
- Life Safety/Risk Management: Assist the General Manager with hotel life safety and direct and promote an accident prevention program to minimize liabilities and related expenses.
- Asset Management: Walk the property daily to identify issues and to speak with and listen to associates. Ensure preventative maintenance programs are in place to protect assets and maintenance-related problems are reported to Engineering through proper channels.
- Leadership: Keep abreast of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality.
- Communication: Ensure all communication containing Company, hotel, brand, and guest information is consistent with privacy policies, practices, and regulations.
To be successful in this role, you will need:
- A high school education plus a degree in hotel management, business, or a related major.
- Five or more years of related experience in hospitality management.
- Familiarity with hospitality industry practices preferred.
We offer a competitive salary range of $120,000 - $150,000 per year, depending on experience. Benefits include health, dental, and vision insurance, disability insurance, supplemental life insurance, identity theft protection, flexible spending accounts, 401(k) retirement plan, paid time off, vacation, and holidays, employee assistance program, and AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio.
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