Optical Team Lead
2 days ago
The Store Operations Manager - Optics will be responsible for driving and achieving profit, sales, and performance goals according to NVI standards within the store. This includes monitoring sales results against budgeted figures, ensuring all store associates deliver exceptional customer service, and maintaining awareness of same-day service using the "Ready When Promised" production board.
Key Responsibilities
• Drive and achieve profit, sales, and performance goals according to NVI standards
• Monitor sales results against budgeted figures
• Ensure all store associates deliver exceptional customer service
• Maintain awareness of same-day service using the "Ready When Promised" production board
• Communicate with the General Manager, District Manager, and Corporate Office and provide store reporting as required
• Develop and maintain a good working relationship with doctor(s) associated with the store and serve as liaison between doctor and store personnel
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions
• Supervise and motivate Optician/Sales Associates and ensure timely completion of day-to-day functions
• Assist the General Manager with balancing staffing to store volume and assist in recruiting, selecting, and retaining a high-caliber staff
Requirements
• Optical sales experience, with supervising experience preferred
• Maintain Optical license in states that require licensure
• Proficient computer skills
• Proven ability to lead, coach, and build associate relationships
• Sound understanding of store operations and standards for success
• Strong communication skills (both oral and written) for effective management of teams
• Exceptional customer service skills
• Able to present clear and concise information and respond to questions from managers, associates, and customers
• Strong organizational skills for planning work and continuously monitoring progress towards goals
• Ability to analyze, create, and understand financial reports
• Demonstrated ability to analyze and solve problems of varied scope
• ABO and NCLE Certified
• Must have open availability
About Us
National Vision is a leading provider of eye care services and eyewear products. We are committed to delivering exceptional customer experience and providing a positive work environment for our associates.
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