Service Advisor

3 weeks ago


Sacramento, California, United States Midas SACRAMENTO Full time
Job Summary

Midas SACRAMENTO is seeking a skilled Service Advisor to provide exceptional customer service and facilitate the repair process. As a key member of our team, you will be responsible for greeting customers, scheduling appointments, and ensuring that their vehicle issues are addressed in a timely and professional manner.

Key Responsibilities
  • Greet customers and schedule service appointments
  • Catalog customer concerns and comments
  • Write service orders and descriptions of problems and repairs
  • Translate customer repair problems into standard repair terminology
  • Explain repairs to customers
  • Test-drive vehicles to confirm service repairs
  • Estimate the cost and time needed for repairs
  • Handle customer complaints
Requirements
  • Minimum of 1 year of store or service experience
  • General automotive knowledge
  • Excellent customer service disposition
  • Good communication skills
  • Leadership ability
  • Team building skills
  • Ability to work a flexible retail schedule including weekends, evenings, and holidays
  • Valid driver's license

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