Service Advisor

1 day ago


West Sacramento, California, United States PTC of Tennessee, LLC Full time
Job Title: Service Advisor

Job Type: Full-time

Job Description:

Job Summary

The Dobbs Truck Group is seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring timely and efficient repair services, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Collect and analyze customer complaints and expectations
  • Perform vehicle walk-around inspections and verify vehicle information
  • Perform on-the-spot vehicle diagnostics, review service history, and recommend additional services
  • Advise customers on vehicle maintenance and repair
  • Write up customer vehicle problems accurately and clearly
  • Establish promised time and communicate with foremen
  • Establish customer payment methods and obtain credit approval
  • Create repair orders and secure customer signatures
  • Check on repair progress and communicate with customers
Requirements
  • High school graduate or equivalent
  • 1 year of work experience in a related field
  • Commitment to learning medium and heavy-duty truck repair
  • Strong organizational, communication, and customer service skills
  • Intermediate knowledge of Microsoft Excel, Word, and Outlook
Working Conditions

The Service Advisor will work in a fast-paced environment, interacting with customers, technicians, and other team members. The ideal candidate will be able to work effectively in a team environment, communicate clearly, and provide exceptional customer service.

We offer a competitive benefits package, including medical, dental, vision, and 401(k) plans. Our company is committed to providing a positive and inclusive work environment, and we encourage diversity and inclusion in our hiring process.

Salary: $19.00 - $30.00 Hourly + Compensation Plan


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