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Residential Leasing Specialist

2 months ago

Durham, North Carolina, United States Mill Creek Residential Full time

Welcome to Mill Creek Residential We are pleased to have you here. At Mill Creek Residential, we prioritize fostering a diverse, equitable, and inclusive workplace where our team members can thrive and express their authentic selves. This commitment begins with our recruitment and hiring practices. Research indicates that women and individuals from underrepresented groups may hesitate to apply unless they meet every qualification. We encourage you to apply if this position interests you, even if you do not meet all the criteria. You might be the ideal candidate for this role or another opportunity within our organization.

The Residential Leasing Specialist serves as the primary liaison for current and prospective residents. Delivering exceptional customer service and showcasing sales proficiency are vital components of this role. The Specialist will assist potential residents in selecting their new homes and will support them throughout their residency journey.

Reporting Structure: This position reports to the Senior Community Manager or Community Manager, who will outline the specific daily responsibilities. Decisions regarding duties will consider the Specialist's skills, experience, career aspirations, and how they align with the community's operational needs.

Key Responsibilities

Sales and Marketing

  • Greet prospective residents warmly and establish a personal rapport while assessing their needs and preferences.
  • Present the community and available homes professionally, highlighting unique features and benefits.
  • Accurately complete lease applications, assist with the verification process, and promptly inform prospective residents of outcomes.
  • Manage and convert leads into leases to meet leasing targets, following up with all prospects who did not lease.
  • Conduct monthly market surveys by visiting competitive properties to stay updated on rental rates, promotions, and events.
  • Handle incoming calls and return voicemails related to prospects, resident inquiries, and service requests.
  • Input accurate and timely data into relevant systems and prepare leasing reports for management as needed.
  • Ensure that the office, common areas, model homes, and available units are maintained to the highest standards.
  • Share innovative marketing ideas and event suggestions with the team.
  • Assist with social media marketing efforts as directed by management.
  • Support the move-in process by preparing welcome packages and coordinating logistics as instructed.
  • Be knowledgeable about the surrounding neighborhood and confidently share insights with residents and prospects.
  • Complete any additional tasks as assigned.

Customer Service

  • Understand and uphold the customer experience vision of Mill Creek Residential.
  • Communicate service commitments and customer service standards to both prospective and current residents.
  • Take initiative to address and resolve customer concerns in a timely and professional manner.
  • Assist new residents during their move-in process and support lease renewals, move-outs, and transfers.
  • Contribute suggestions for enhancing resident satisfaction to the Community Manager.
  • Engage in monthly resident retention initiatives through informative communications and outreach.
  • Accept service requests from residents and coordinate with the maintenance team for prompt resolution, following up to ensure satisfaction.
  • Conduct property inspections while on-site, ensuring cleanliness and reporting any maintenance needs.
  • Complete any additional tasks as assigned.
  • Embody the mission, values, and brand promise of Mill Creek in all interactions.

Operational Standards

  • Complete all lease and renewal documentation, including necessary addendums.
  • Attend training sessions and meetings as required or recommended by management.
  • Maintain accurate records of daily activities, lease transactions, and other relevant documentation for the Community Manager.
  • Enter data accurately and in a timely manner into appropriate systems.
  • Post advertisements regularly to attract potential residents.
  • Aim for a high conversion rate of tours to leases through effective sales techniques and follow-up.
  • Adhere to all policies and procedures outlined by Mill Creek Residential.
  • Ensure compliance with all applicable laws and regulations, including Fair Housing standards.
  • Complete any additional tasks as assigned.

Qualifications

  • High School diploma or equivalent (GED) preferred.
  • A strong commitment to delivering exceptional customer service.
  • Excellent communication skills, both written and verbal.
  • Experience in multifamily or single-family property management, retail sales, or hospitality is preferred.

Skills and Knowledge

  • Proficient in English communication, both written and verbal.
  • Ability to take ownership of resident issues and find effective resolutions.
  • In-depth knowledge of community inventory, pricing, and local amenities.
  • Continuous monitoring of competitor offerings, including pricing and features.
  • Proficient in computer applications, including Microsoft Office Suite and property management software.
  • Capable of performing basic arithmetic operations.
  • Familiarity with general office equipment and technology.
  • Willingness to travel between multiple properties if necessary.
  • Punctual and reliable in adhering to assigned schedules.

Benefits of Joining Mill Creek Residential

  • Competitive salary.
  • Comprehensive health, dental, and vision insurance.
  • Employer-sponsored short and long-term disability and life insurance.
  • 401(k) plan with employer matching.
  • Paid time off, including vacation, sick leave, and holidays.

Mill Creek Residential is an Equal Opportunity Employer.

Are you ready to be a part of Mill Creek Residential? Join us in our mission to uphold integrity, celebrate achievements, pursue continuous improvement, and work collaboratively.

People. Places. Relationships. Our tagline emphasizes the importance of our people. As a multifamily company engaged in the construction, development, acquisition, and management of rental communities in prime markets nationwide, we are dedicated to fostering a diverse, equitable, and inclusive environment for our residents and team members. Our growth since our inception in 2011 reflects the contributions of our dedicated team. We are committed to listening to our associates and focusing on ongoing improvement.

For more information about our DE&I initiatives, please refer to our Environmental, Social, Governance (ESG) Report.