Gaming Operations Specialist
4 weeks ago
Volt is seeking a skilled Gaming Operations Specialist to join our team. As a key member of our operations team, you will be responsible for detecting, triaging, and mitigating player-impacting issues in our global gaming network. Your expertise in systems, networks, and cloud services will enable you to improve service operations processes and drive player satisfaction.
Key Responsibilities
• Monitor inbound communications to identify and track incidents
• Employ your technical knowledge to triage problems and improve detection accuracy
• Drive player-impacting issues to resolution
• Perform routine follow-ups on active incidents to ensure resolution progress
• Process requests for access, ACL, network, and systems maintenance
• Adjust alert triggers to reduce false positive alerts
• Manage engagement, documentation, and stakeholder communications during critical service outages
• Review, correct, and tune documentation, including runbooks, troubleshooting guides, and user guides
Requirements
• Strong technical skills in systems, networks, and cloud services
• Excellent problem-solving and analytical skills
• Ability to work collaboratively with cross-functional teams
• Strong communication and documentation skills
• Experience with monitoring tools, such as Prometheus, Grafana, and Elasticsearch
• Familiarity with cloud services, including AWS and GCP
What We Offer
Volt offers a competitive hourly rate of $35.00 - $40.86, as well as a range of benefits, including health, dental, and vision insurance, 401(k), and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.
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