Gaming Operations Specialist

4 weeks ago


Irvine, California, United States Volt Full time
Job Summary

Volt is seeking a skilled Gaming Operations Specialist to join our team. As a key member of our operations team, you will be responsible for detecting, triaging, and mitigating player-impacting issues in our global gaming network. Your expertise in systems, networks, and cloud services will enable you to improve service operations processes and drive player satisfaction.

Key Responsibilities

• Monitor inbound communications to identify and track incidents

• Employ your technical knowledge to triage problems and improve detection accuracy

• Drive player-impacting issues to resolution

• Perform routine follow-ups on active incidents to ensure resolution progress

• Process requests for access, ACL, network, and systems maintenance

• Adjust alert triggers to reduce false positive alerts

• Manage engagement, documentation, and stakeholder communications during critical service outages

• Review, correct, and tune documentation, including runbooks, troubleshooting guides, and user guides

Requirements

• Strong technical skills in systems, networks, and cloud services

• Excellent problem-solving and analytical skills

• Ability to work collaboratively with cross-functional teams

• Strong communication and documentation skills

• Experience with monitoring tools, such as Prometheus, Grafana, and Elasticsearch

• Familiarity with cloud services, including AWS and GCP

What We Offer

Volt offers a competitive hourly rate of $35.00 - $40.86, as well as a range of benefits, including health, dental, and vision insurance, 401(k), and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.

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