Corporate Collections Specialist

12 hours ago


Rochester, New York, United States US Tech Solutions Full time
Job Title: Recovery Representative I

Job Summary:
US Tech Solutions is seeking a skilled Corporate Collections Representative to join our team. As a key member of our collections team, you will be responsible for resolving bank returned items in a timely and accurate manner. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Resolve bank returned items in a timely and accurate manner.
  • Provide quality customer service to internal and external customers while mitigating risk to the company.
  • Educate clients and branches on the resolution process and provide alternate service options when necessary.
  • Develop and maintain basic knowledge of products, including Taxpay Direct Deposit Readychex Garnishments, Workers Compensation, Health and Benefits, and National Health FSA.
  • Research and resolve product and service issues from the field and clients.
  • Handle client objections and manage returns to completion to recover lost revenue.
  • Perform daily processing of new and pending returned items for assigned products.
  • Handle daily EDI payment reports and payroll hold reports to ensure accuracy and timeliness.
  • Maintain daily call requirements and departmental standards.
  • Evaluate client status to determine appropriate service and mitigate risk.
  • Participate in ongoing training to enhance knowledge and skills.

Qualifications:
  • Collection experience required.
  • High school diploma required; bachelor's degree preferred.
  • Experience in customer service, finance, accounting, or payroll preferred.
  • Microsoft Word, Excel, and Access knowledge preferred.
  • Ability to work in a fast-paced environment.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are an equal opportunity employer and welcome applications from qualified candidates.

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