Customer Service Representative

4 weeks ago

North Las Vegas, Nevada, United States Cret LLC - Series 2012-2 Full time
Job Overview

Position Summary:

At Cret LLC - Series 2012-2, our Client Experience team is vital to our operational success and customer satisfaction. As a key member of this energetic group, you will significantly contribute to improving the overall client experience. Your duties will encompass welcoming and assisting clients, ensuring their orders are processed efficiently, and upholding a secure and organized environment. Each team member collaborates to deliver a smooth and positive experience for our clients, whether engaging directly or supporting from behind the scenes. Experience a dynamic and fulfilling workplace where your enthusiasm and commitment will have a meaningful impact every day.

Key Responsibilities of the Client Experience Team:

Safety Coordinator:

  • Oversee and manage traffic flow to guarantee safety for both clients and staff.
  • Assist clients with parking and navigating the premises.
  • Maintain a secure environment by enforcing safety regulations.

Customer Liaison:

  • Act as the initial point of contact for clients, ensuring a welcoming first impression.
  • Efficiently check-in clients and address any inquiries they may have.
  • Facilitate the transition from check-in to order fulfillment.

Order Fulfillment:

  • Assist clients in receiving their orders by gathering and delivering items to their vehicles.
  • Ensure orders are accurate and delivered promptly.

Returns Specialist:

  • Manage client returns, ensuring items are prepared for resale or appropriately sorted.
  • Process same-day refunds and resolve any return-related concerns.
  • Identify and separate items that cannot be resold from those that can be relisted.

Importance of the Role:

This position is essential for Cret LLC - Series 2012-2 as it guarantees a seamless and positive experience for our clients, enhancing both client satisfaction and operational efficiency.

Value Creation for Our Clients:

  • Deliver a friendly and efficient check-in and check-out process for our clients.
  • Ensure the safety and well-being of all clients on the premises.
  • Quickly and accurately process returns and issue refunds.
  • Assist clients in receiving their orders promptly and accurately.

Value Creation for the Company:

  • Enhance client satisfaction and loyalty through exceptional service.
  • Maintain a safe and organized environment, reducing potential liabilities.
  • Efficiently manage returns to optimize inventory and sales.
  • Support smooth operational workflows, increasing overall efficiency.

Job Responsibilities:

  • Oversee safety and direct traffic.
  • Check-in clients and provide initial assistance.
  • Facilitate order fulfillment.
  • Process and manage client returns.
  • Maintain a positive and professional demeanor.
  • Adhere to company safety and operational policies.
  • Collaborate with team members to ensure seamless service.
  • Address client inquiries and resolve issues promptly.
  • Ensure accuracy in all client interactions and transactions.

What We Offer:

  • Competitive salaries with significant career growth opportunities.
  • Paid Time Off, Sick Pay, Holiday Pay.
  • Paid parental leave.
  • Medical, dental, and vision benefits.
  • 401(k) with a 4% match after one year of employment.

About Cret LLC - Series 2012-2:

Cret LLC - Series 2012-2 is a family-owned business and an Equal Opportunity Employer (EOE). Our mission is to enhance the client experience through innovation and trust-building. We thrive on challenges and empower our team to shape the future of our industry. We value creativity, innovation, and hard work. Together, we will redefine what is possible in our field.

Job Requirements:

  • Strong multitasking abilities and flexibility in switching roles.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment.
  • Positive attitude and professional demeanor.
  • Attention to detail and accuracy in all tasks.
  • Ability to work collaboratively within a team.
  • Previous experience in customer service or related fields is a plus.
  • Must be able to stand, walk, and lift items throughout the shift.

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