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Customer Service Representative

2 months ago

North Las Vegas, Nevada, United States Jared Burgess - State Farm Agent Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as an Insurance Account Representative at Jared Burgess - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving business growth.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with existing and new customers
    • Respond to customer inquiries and concerns in a timely and professional manner
  • Provide Exceptional Customer Service
    • Offer prompt, accurate, and friendly service to customers
    • Assist customers with insurance-related inquiries, including policy changes, transfers, and claim submissions
  • Insurance Sales and Service
    • Use a customer-focused approach to educate customers about insurance options and promote the development of our business
    • Meet with customers to discuss their insurance needs and provide personalized recommendations
  • Team Collaboration
    • Work closely with other agency team members to ensure seamless customer service and support
    • Communicate effectively with colleagues to resolve customer issues and improve overall customer experience
Requirements
  • Customer Service Skills
    • Dedicated to providing exceptional customer service
    • Able to effectively relate to customers and anticipate their needs
  • Communication Skills
    • Excellent communication skills to assist customers and coordinate with other agency team members
  • Insurance Knowledge
    • Able to obtain property and casualty license or already have it
    • Able to obtain life and health license or already have it
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus
  • Opportunities for Advancement
    • Growth potential/Opportunity for advancement within our agency
  • Benefits Package
    • Paid time off (vacation and personal/sick days)
    • Health benefits