Mansion IT Specialist

Job Summary

The IT Assistant is responsible for maintaining the hardware and software of Rosewood Hotels and Resorts, ensuring the property's computing and communication environment is running smoothly.

This role will work closely with the IT Manager or Director of Information Systems to evaluate equipment, search for alternatives, and recommend improvements.

The IT Assistant will carry out central administrative activities in accordance with standard operating procedures as issued by the IT Manager or Director of Information Systems.

Essential Duties and Responsibilities

• Ensure all policies and procedures in the operation are followed in accordance with the set procedures.
• Assist all property departments in all computing matters.
• Plan and set targets for problem resolutions.
• Maintain best practices for policies and procedures for each user group.
• Coordinate technical guidance to users in accordance with the needs of the business process.
• Assist in the development of business process modifications and updates, including design and implementation.
• Search for areas of improvement in existing systems and procedures with new software and hardware.
• Prepare and/or help in the preparation of user operational manuals, including checklists and procedures to be followed by users.
• Control, review, and evaluate continuously existing configuration.
• Administer and maintain the use of all cell phones and LAN phones throughout the organization.
• Attend training courses to consistently update/maintain technical competency for the systems used in the business as deemed necessary by the IT Manager or Director of Information Systems.
• Keep the work environment clean and proper at all times.
• Ensure confidentiality in all matters related to the activity.
• Carry out other duties that may from time to time be delegated to him/her by the IT Manager, Corporate Director of Information Systems, or Executive Members.
• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Ensure that standards are maintained at a superior level daily.
• Coordinate with Vendors for Support Issues with knowledge of Escalation Structure.
• All other duties as required.

Qualifications

• Minimum one year experience in a similar role. Hospitality experience is preferred.

Education

• Computer technology degree preferred.

General Skills

• Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills

• Administrative level knowledge regarding all Microsoft Windows Desktop & Server environments.
• Administrative level knowledge regarding all standard domain controller roles, roles, and protocols such as DHCP, DNS, WINS, file and print sharing.
• Administrative level knowledge of all standard networking protocols such as TCP/IP, NETBUI, Switch Management Knowledge i.e. Vlans, Trunks, Switch Configuration.
• Power user level knowledge of the following Microsoft Office software: Excel, Word, PowerPoint, Outlook, Visio, Access.
• Knowledge of the management of communication systems such as Smartphone devices and instant messaging technology.
• Knowledge of the proper implementation of network security systems such as hardware and software firewalls, antivirus software, antispyware software, Windows Update Server, and e-mail SPAM filtering technology.
• Knowledge of all Active Directory functionality.
• Knowledge of the maintenance of SQL Server databases.
• Experience with the effective use of remote management software such as Logmein, Remote Desktop, etc.
• Experience with the use of Data Backup and Recovery software and tools such as DATTO backup systems with OnSite Backup Server and Offsite Backups.
• Experience with the use of Microsoft 365 Email & Suite.
• Knowledge of cabling specifications and computer hardware repair.

Language

• Required to speak, read, and write English, with fluency in other languages preferred.

Physical Requirements

• Must be able to exert physical effort in transporting 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications

• None required. Technical certifications preferred.

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