E-Commerce Sales Associate
3 weeks ago
About the Role:
The E-Commerce Sales Associate plays a vital role in guiding customers through their vehicle purchase journey, providing an exceptional customer experience in a no-haggle sales environment. This includes responding to leads, answering questions, and helping customers navigate from online or phone contact to an in-store experience.
Key Responsibilities:
- Provide outstanding customer service and support to customers via phone, email, and online chat.
- Help customers select their perfect vehicle, negotiate terms, and close the deal.
- Drive customer satisfaction by following up to ensure satisfaction and helping transition customers to the Service department.
- Work collaboratively with the Sales and Service teams to achieve sales goals and provide an exceptional customer experience.
Requirements:
- High school diploma or equivalent.
- Proven ability to provide an exceptional customer experience.
- Drive to set and achieve targeted goals.
- Prior sales experience, retail preferred.
- Demonstrated communication, consultative, interpersonal, and organizational skills.
- The willingness to follow up with customers.
- Experience and desire to work with technology.
- Valid in-state driver's license and an acceptable, safe driving record.
Why Work for AutoNation?
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. We value innovation, teamwork, and a commitment to making a positive impact in the world.
Benefits and Perks:
- Competitive compensation and 401k matching.
- Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
- Exclusive RX Pet program offering discounts on medications.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
- Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
- Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.
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