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Vice President of Operations

2 months ago

Hendersonville, North Carolina, United States Blue Ridge Community Health Services Full time

Position Overview:

Blue Ridge Community Health Services is in search of a Vice President of Operations to oversee our Administrative Team.

What We Provide:

  • A comprehensive benefits package, including Medical, Dental, and Vision coverage.
  • Company-sponsored life insurance along with short and long-term disability benefits.
  • 403(b) retirement plan with employer matching contributions.
  • Optional supplemental accident insurance.
  • Nine paid holidays annually.
  • Accrual of Paid Time Off (PTO) and Personal Days from the first day of employment, promoting a healthy work-life balance.

Key Responsibilities:

The Vice President of Operations will lead, manage, and continuously assess the operational and support service functions of Blue Ridge Community Health Services, with a focus on:

  • Overall management of various care systems within the organization to ensure effective and accessible quality healthcare.
  • Collaboration with the Chief Medical Officer to synchronize clinical operations.
  • Establishing robust systems to enhance patient care delivery and clinic operations.
  • Staying informed on local and national healthcare trends, applying best practices to enhance organizational processes.
  • Fostering collaboration across departments to ensure a unified approach to service delivery and achievement of organizational goals.
  • Reporting operational activities and insights to the Chief Executive Officer and Senior Management as necessary.
  • Providing updates on health center activities to the Board of Directors as appropriate.
  • Evaluating performance against operational plans and standards, providing necessary reports to subordinates for interpretation and adjustments.
  • Ensuring clinical services are delivered with compassion, efficiency, and timeliness to improve patient health outcomes.
  • Maintaining current knowledge of federal, state, and local regulations regarding community health programs.

Financial Oversight:

  • Managing departmental and service line financial budgets, targets, and performance metrics.
  • Developing, implementing, and monitoring annual budgets by analyzing the financial implications of operational changes and forecasting actual revenues and expenditures.
  • Conducting cost-benefit analyses for new patient care services and equipment to optimize revenue.
  • Meeting regularly with management to review financial performance and key indicators.
  • Ensuring adherence to approved receivable and collection policies and procedures.
  • Assisting in the formulation and execution of the annual budget to achieve operational objectives.
  • Reviewing and approving cost control reports and staffing requirements.
  • Monitoring trends and recommending improvements to services through operational analysis.
  • Collaborating with the Board to secure support from funding sources and government officials, assisting in capital raising efforts as needed.

Strategic Development:

  • Leading initiatives for the development and expansion of clinic facilities and services.
  • Coordinating with community agencies to ensure continuity of care and educational programs for health center staff.
  • Promoting community awareness and support for the Health Center's mission and activities.

Quality Improvement and Compliance:

  • Designing, developing, and reviewing quality assurance, regulatory compliance, and risk management standards in collaboration with the Quality Management Director.
  • Implementing a Risk Management program that aligns with the organization's mission and complies with relevant laws and standards.
  • Facilitating performance improvement initiatives across all levels of management and staff.
  • Leading regulatory inspections and addressing any resulting citations with appropriate action plans.
  • Serving as the organization's HIPAA Security Officer and Corporate Compliance Officer.

Qualifications:

  • A bachelor's degree in Health, Business Administration, or a related field; an advanced degree is preferred.
  • A minimum of five years of progressive management experience in an ambulatory healthcare setting is required.
  • Experience in managing a federally funded healthcare center or non-profit healthcare facility is preferred.
  • In-depth knowledge of healthcare organizational policies, procedures, and compliance requirements.

Desired Attributes:

  • Exceptional interpersonal and communication skills, with a strong capacity for empathy towards patients.
  • Proficient in process improvement and understanding clinic operations.
  • Familiarity with regulatory compliance standards and activities necessary for maintaining compliance.
  • Able to manage diverse teams and engage effectively with individuals from various backgrounds.
  • Basic understanding of information technology and data analysis.
  • Competent in reading and interpreting financial statements and optimizing vendor relationships.
  • Ability to adapt process improvements in line with organizational objectives.
  • Commitment to fostering a positive work environment through teamwork and personal initiative.

About Blue Ridge Community Health Services:

Our mission is to enhance health, inspire hope, and promote healing through access to compassionate, affordable, and quality care. We are dedicated to meeting the evolving medical and behavioral healthcare needs of individuals in our communities.

We are an equal opportunity employer, committed to creating a diverse and inclusive workplace, free from discrimination and harassment.