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Customer Service Representative

1 month ago

Irvine, California, United States Bass Pro Inc Full time

Job Summary:

The Switchboard Operator / Receptionist is a vital member of our team, responsible for providing exceptional customer service and ensuring a seamless shopping experience for all customers.

Key Responsibilities:

  • Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
  • Answers and directs incoming phone calls in a prompt, friendly, and outgoing manner.
  • Handles customer and associate questions and requests.
  • Distributes applications to prospective new associates.
  • Coordinates and schedules appointments for Management.
  • Files, copies, and performs other clerical assignments as needed.
  • Maintains associate bulletin boards; ensures they are current; posts schedules.
  • Remains familiar with store layout.
  • Remains knowledgeable of all products.
  • Remains aware of advertised sales, special events, and store layout.
  • Keeps work area clean, neat, and well-stocked with supplies.
  • Follows all Company Policies and Procedures.

Requirements:

  • Ability to calculate figures such as discounts and make change to customers.
  • Ability to communicate in a friendly and professional manner to our customers and other associates.
  • Ability to establish and maintain effective working relationships with Management, coworkers, and customers.
  • Ability to operate computerized Point of Sale register system and computerized PBX system.

Benefits:

  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.
  • Medical, dental, vision, and health savings account options.
  • Flexible spending account and voluntary benefits.
  • 401(k) retirement savings plan.
  • Paid holidays, paid vacation, and paid sick time.
  • Bass Pro Cares Fund.

Equal Opportunity Employer:

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodations:

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.