Boat Service Manager

2 weeks ago


Council Bluffs, Iowa, United States Bass Pro Shops Full time
Job Summary

The Boat Service Manager is a key role within the Bass Pro Shops organization, responsible for overseeing the daily operations of the Boat Service department. This position requires a strong leader who can manage and direct a team of associates to achieve exceptional customer service and financial goals.

Key Responsibilities
  • Supervise and direct a team of associates to ensure timely completion of service, rigging, and warranty work orders.
  • Manage inventory control, including parts and supplies, to maintain optimal levels and minimize waste.
  • Develop and implement strategies to increase associate productivity and efficiency.
  • Ensure a safe and clean work environment, adhering to company policies and procedures.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Collaborate with the Boat Manager to staff the Service area with customer-oriented associates, participate in interviewing and training, and prepare performance appraisals.
  • Manage and ensure accuracy of unit and parts inventories, as well as warranty claims and payments.
  • Assist the Boat Manager in executing other supervisory responsibilities, including interviewing, training, and performance management.
Requirements
  • 2-4 years of experience in retail boating or a similar industry, with supervisory experience preferred.
  • Ability to calculate figures and amounts, read and analyze reports, and present information effectively.
  • Proficiency with PC-based software, including word processing, spreadsheets, and data management systems.
  • Demonstrated strong interpersonal skills and ability to establish effective working relationships.
Benefits

Bass Pro Shops offers a comprehensive benefits package, including medical, dental, vision, and 401(k) retirement savings. Additionally, employees enjoy discounts on retail merchandise, restaurants, and conservation attractions.

Bass Pro Shops is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified individuals with disabilities and will provide reasonable accommodations as needed.


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