Front Desk Operations Manager
4 weeks ago
Job Description
The Night Auditor at Courtyard by Marriott is responsible for ensuring the accuracy of financial transactions and guest accounts. This is a critical role that requires a high degree of attention to detail and analytical skill.
About the Job
We are offering a salary range of $50,000 - $65,000 per year, depending on experience.
Responsibilities
- Perform nightly audit of financial transactions and guest accounts;
- Verify accuracy of charges and reconcile any discrepancies;
- Prepare daily reports and distribute to management;
- Assist guests with check-in and check-out processes;
- Handle guest inquiries and resolve complaints in a professional manner;
- Maintain confidentiality of guest information and adhere to hotel policies and procedures.
Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent;
- Previous experience in a customer-facing role, preferably in the hospitality industry;
- Strong attention to detail and analytical skills;
- Excellent communication and problem-solving abilities;
- Ability to work independently and as part of a team.
Benefits
We offer a range of benefits, including health insurance, paid time off, and opportunities for career advancement.
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