Member Service Representative

3 weeks ago

Dubuque, Iowa, United States Dupaco Credit Union Full time
Member Service Representative

A Dupaco Career is different. You'll work with an inclusive, diverse crew of caring, passionate, and fun-loving people, and you'll join them in working together toward a higher purpose.

In the Member Service Representative role on the Member Experience Development Team, you'll be part of a group dedicated to providing the training and mentoring needed for you to become successful in helping members.

Throughout your Dupaco Career, you'll find that you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. There's a lot to love about working at Dupaco...

Whether it's a great benefit package that helps you take care of you and helps you save for your future with a generous 401k match, awesome starting pay of $20.80/hr, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

Key Responsibilities:
  • Develop skills in the Member Service Representative role while working at various branches at Dupaco and experiencing different teams along the way
  • Open and process any and all deposit accounts that lead to long-term, profitable, and loyal relationships
  • Engage members during initial interviews and connect them to the products and services that best meet their needs
  • Perform Money Makeovers and Credit History Lessons resulting in the payoff of other lenders
  • Provide quality service to members, potential members, and coworkers
  • Demonstrate teamwork and professionalism in all interactions with coworkers and other departments
  • Promote a professional image of the credit union
  • Understand the technology available to members and demonstrate how to use it
  • Take applications for visas as well as the ability to process disbursements
  • Promote full-family membership to new and existing members
  • Able to proficiently resolve member inquiries
  • Help members initiate automatic payments, direct deposits, net checks, and payrolls
  • Serve as a Teller Service Associate when necessary
Requirements:
  • High school diploma or equivalent (i.e. GED)
  • Strong customer service experience – some financial industry experience is preferred, but not required
  • To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers
  • Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience
  • Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
  • Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals

Dupaco Credit Union is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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