HVAC Service Operations Manager
1 day ago
Job Summary:
ColonialWebb is seeking an experienced HVAC Service Operations Manager to lead our commercial HVAC service team in Charlottesville, VA. As a key member of our operations team, you will be responsible for directing day-to-day field service operations, ensuring exceptional customer care, and driving business growth.
About the Role:
We are a leading provider of commercial HVAC services, specializing in multiple trades, including new construction, mechanical service, industrial refrigeration, special projects, and manufacturing. Our team is dedicated to delivering high-quality services to our customers, and we are looking for a skilled and experienced leader to join our team.
Key Responsibilities:
- Direct day-to-day field service operations, ensuring efficient and effective delivery of services
- Lead a team of skilled service technicians, providing coaching, training, and development opportunities
- Develop and implement strategies to drive business growth, improve customer satisfaction, and increase operational efficiency
- Collaborate with cross-functional teams, including sales, administration, and operations, to ensure seamless service delivery
- Manage customer relationships, perceptions, and expectations, ensuring exceptional customer care
Requirements:
- 5+ years of experience in commercial HVAC service operations, with a proven track record of leadership and team management
- Strong technical knowledge of HVAC systems, including installation, maintenance, and repair
- Excellent communication, interpersonal, and customer service skills
- Ability to manage multiple priorities, work under pressure, and meet deadlines
- Strong problem-solving and critical thinking skills, with a focus on innovation and continuous improvement
What We Offer:
- Competitive salary and annual bonus opportunity
- Career development and progression opportunities
- 401(k) plan with company match
- PTO and paid holidays
- Excellent medical, dental, life, vision, and disability benefits
- Employee Assistance Program
- Employee referral incentives
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