Senior Technical Program Manager, IT Resiliency Specialist

4 days ago

Atlanta, Georgia, United States Norfolk Southern Full time

Job Summary

Norfolk Southern Corporation is seeking a dedicated Senior Technical Program Manager to support and execute our enterprise-wide technology resiliency program. This pivotal role provides strategic oversight to the technology resiliency governance framework and program execution.

Key Responsibilities

  • Develops strategic and operational plans to drive successful implementation of the technology Resiliency Program and governance framework.
  • Manages the execution of the technology Resiliency Program and governance framework.
  • Drives results by aligning with key stakeholders including within IT, business teams, Audit, Compliance, Risk, and Information Security.
  • Identifies and assesses risks and exposures across IT.
  • Prepares, communicates, and educates on changes in policies, best practices within the organization.
  • Demonstrates strategic thinking with forethought and innovation that translates to a plan based on priorities and resources.
  • Analyzes systems, dependent business functions, processes to identify risks, points of failure, vulnerabilities and develops risk mitigation strategies.
  • Identifies areas of potential loss or damage and quantifies impact.
  • Implements and evaluates compliance with business risk reduction policies, standards, and procedures.
  • Partners with Information Security to mature the overall BC/DR program as part of the Resiliency and governance framework.
  • Identifies, communicates, and owns metrics at all organizational levels to measure overall resiliency maturity.
  • Manages strategic planning, data gathering, and completion of risk assessments for IT.
  • Identifies mitigation techniques to sustain critical business operations for the company.
  • Provides overall program leadership, guidance, and manages all aspects of the Resiliency program that includes planning, requirements definition, business case and implementation.
  • Communicates program goals and scope to all program team members and ensure clear expectations of each project and/or workstream.
  • Ensures coordination across multiple projects and/or workstreams and ensure the scope of the projects within the program align with program goals and business priorities.
  • Manages all program budget activities in compliance with standards.
  • Manage initiatives effectively in fast paced environment with multiple deadlines and competing priorities.
  • Demonstrates excellent communication and interpersonal skills, and ability to work across organizations.

Requirements

  • Bachelor's degree in computer science, computer information systems, business, management, information systems, engineering or related field is required.
  • 5+ years experience as Program Manager within complex IT corporate enterprise environments.
  • Experience managing strategic enterprise technology resiliency and/or IT digital transformation program initiatives.
  • Hands on technical expertise in all areas of technology resiliency such as governance, ITIL, continuous availability, BC/DR, and third-party supplier risk.
  • 10+ years' experience in a software development environment.
  • 5+ years' experience using Agile, SAFe and Lean practices.

Preferred Qualifications

  • Program experience with reporting and dashboard creation with PowerBI, SpotFire or similar.
  • Experience with PPM tools such as OnePlan, Jira, or Jira Align.
  • Advanced excel skills. (macros, vlookups, pivots)
  • PMP, PgMP, Agile, Agile Coaching, SAFe certifications.
  • Experience leading strategic level programs in fortune 500 environments.

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