IT Support Specialist

2 weeks ago

Vancouver, Washington, United States Robo-Computers Made Easy Full time
Job Title: On-Site IT Technician

We are seeking a skilled IT Technician to join our team at Robo-Computers Made Easy. This hybrid role involves working both in our office and at client locations, requiring setting up of desktops and laptops, providing basic IT support, and ensuring seamless technology operations for our clients.

Key Responsibilities:

  • Deliver, install, and configure laptops, routers, monitors, firewalls, and other hardware at client sites
  • Troubleshoot and assess client issues with urgency, and deliver appropriate mitigation plans
  • Provide hardware support for clients, both in-office and on-site
  • IT Support involving core business applications and operating systems, as well as virtual environments
  • Coordinate with the Helpdesk Team to support clients
  • Connect with ROBO 3rd parties to help troubleshoot issues
  • Monitor calendars, emails, and schedules with real-time updates
  • Enter all work as service tickets and time with accuracy
  • Maintain documentation and resolution procedures for future reference
  • Communicate with clients on ticket status
  • Creation of new users and equipment acquisition

Requirements:

  • 2+ years of experience in IT Support, preferably with MSP
  • Certifications in IT are highly preferred (A+ Certified, Network Plus, etc.)
  • Ability to work independently and on multiple priorities and/or projects simultaneously
  • Problem-solver with an urgency to meet deadlines
  • Task-driven and results-focused
  • Experience with Microsoft Office required
  • Active Directory experience required
  • Colo and/or Cloud experience preferred
  • Knowledge of Windows PCs (Hardware and Operating System)

Benefits:

  • Medical, Dental, and Vision Insurance
  • 401k
  • Paid time off and holidays
  • Parental leave
  • Professional Development Assistance
  • Mileage reimbursement

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