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Service Manager

2 months ago

Seattle, Washington, United States Carrier Full time

About this Role

Carrier Commercial Services is seeking an experienced Service Manager - Commercial HVAC/Construction Lead to join our team in the Greater Seattle, WA area.

The Service Manager - Commercial HVAC/Construction Lead will oversee a team of Operations Professionals and Unionized Field Technicians to efficiently execute planned maintenance, repairs, overhaul, and installations of large commercial projects, exceeding customer expectations and meeting revenue and margin targets.

The ideal candidate will have a strong understanding of the commercial air conditioning business, including relationship management, talent development, field operations, and safety.

This role will require the Service Manager - Commercial HVAC/Construction Lead to spend 40% of their time in the field (within a 100-mile radius in Western Washington) and 60% of their time in the office in Tukwila, WA.

We value our people and offer an extensive benefits package, including health insurance, a retirement savings plan, and lifestyle support with flexible working and parental leave. We also provide paid-for external training programs and courses to support your growth.

Key Responsibilities

  • Forecast, monitor, and document financial performance against plan
  • Coordinate, prioritize, and resolve issues encountered by the team
  • Optimize the usage of manpower, standard time, equipment, and energy to complete open work
  • Escalate critical/complex issues that will impact the business
  • Manage the team according to established programs and objectives
  • Implement, monitor, and manage the quality of work
  • Contact, collect feedback, establish and maintain good relationships with customers
  • Respond to key customer complaints, carry out customer satisfaction investigations, and ensure the establishment of appropriate improvement plans

Basic Qualifications

  • High school diploma or GED
  • 3+ years of service management experience in the commercial HVAC/construction industry
  • 2+ years of experience in people management

Preferred Qualifications

  • Working knowledge and understanding of commercial HVAC systems
  • Technical aptitude with knowledge of local building codes
  • Ability to use resources at hand to develop solutions
  • Comfortable with MS Word, MS Excel, Outlook, navigating an ERP system, and other business applications