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IT End User Technology Specialist

2 months ago

De Pere Wisconsin, United States Festival Foods Full time

About Festival Foods

We are a Wisconsin-based family- and employee-owned grocer that is committed to giving back to the communities we serve and providing guests with exceptional service and value.

We operate over 40 full-service supermarkets across the state of Wisconsin, with a focus on delivering exceptional customer experiences.

Job Summary

We are seeking a highly motivated and experienced IT End User Technology Specialist to join our talented IT Department at Festival Foods.

The successful candidate will be responsible for defining end user hardware and software standards, engineering and securing a standard device image, software distribution, patching, hardware and software life cycle management, and administration of related IT support tools to support the needs of our 55 locations throughout WI.

Key Responsibilities

  • Design, implement, and maintain Windows desktop environments
  • Manage software distribution, Windows imaging, and patch management using MECM (SCCM)
  • Develop and maintain standard workstation and mobile device images
  • Test, evaluate, and package software and patches for workstation and tablet distribution
  • Research, diagnose, and resolve production problems such as defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content
  • Perform upgrades/maintenance activities and troubleshoot system issues
  • Mentor and train other team members as required
  • Package, test, and deploy engineering software packages and updates to the end-user environment using SCCM
  • Create and maintain workflow design of Group Policy Objects (GPOs) managing the security and configuration of the Windows desktop OS
  • Create scripting solutions within PowerShell for automation and other administrative needs
  • Provide expert consulting services along with testing, evaluation, and recommendations of hardware systems and software to meet end-user needs

Requirements

  • Bachelor's degree or equivalent in professional experience
  • Eight (8) plus years of progressive Service Desk and/or End User Technology engineering experience
  • Expert level experience designing, implementing, and maintaining Windows desktop environments
  • 5+ years MECM (SCCM) experience managing software distribution, Windows imaging, and patch management
  • Excellent verbal, written, and communication skills
  • Demonstrated proficiency with decision-making skills, excellent problem-solving, diagnostic, and technical troubleshooting skills

Benefits

We offer a comprehensive benefits package, including:

  • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household
  • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds
  • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility
  • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs
  • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety
  • Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans