Reception and Customer Service Coordinator
2 days ago
Closets By Design is a leading provider of custom closets and storage solutions. Our mission is to deliver exceptional customer experiences through innovative products and outstanding service. We are committed to building long-lasting relationships with our customers and partners, and we strive to create a work environment that is collaborative, inclusive, and supportive.
Job Description
We are seeking a highly skilled and experienced Senior Front Desk Receptionist to join our team. As a Senior Front Desk Receptionist, you will be responsible for providing exceptional customer service through various communication channels, ensuring that our customers receive timely and effective support. Your responsibilities will include answering calls and emails, scheduling appointments, opening and reviewing email, solving problems, updating databases, verifying and processing orders and payments, following directions, and adhering to guidelines and policies. You will also engage in problem-solving, help customers make decisions, and assist with billing and payment issues.
Requirements
- 3 years of experience in office administration (Preferred)
- 3 years of experience in customer relationship management (Preferred)
- Excellent problem-solving skills
- Detail-oriented and self-motivated
- Strong work ethic and positive attitude
Salary and Benefits
The salary for this position is $20.00 - $23.00 per hour, with 40 hours worked per week. Our full-time employees enjoy benefits such as employee discounts and paid time off.
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