Customer Service Manager

3 weeks ago


Kent, Washington, United States Closets By Design Full time

We're Looking for a Skilled Professional: Join our team as a Senior Front Desk Receptionist at Closets By Design In this dynamic role, you'll interact with clients across various platforms, providing top-notch customer service and ensuring seamless communication. Your strong problem-solving skills and attention to detail will help drive business success.

About the Job: As a Senior Front Desk Receptionist, you will be responsible for managing daily operations, handling customer inquiries, and collaborating with internal teams to resolve issues. With 3 years of office experience and expertise in customer relationship management, you'll excel in this fast-paced environment.

Key Responsibilities:

  • Communicate effectively with clients via phone, email, chat, or social media
  • Process new customer information and manage database updates
  • Schedule appointments for designers and installation teams
  • Process orders and payments efficiently
  • Maintain accurate records and adhere to company policies
  • Address billing and payment issues promptly
  • Assist customers in making informed decisions about their needs

What We Offer: Enjoy a competitive salary range of $20.00 - $23.00 per hour, depending on experience and location. Our benefits package includes an employee discount, paid time off, and a flexible weekend schedule.



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