Service Estimator

5 days ago

Kent, Washington, United States Archetype Permanent Solutions Full time
Job Summary:

Archetype Permanent Solutions seeks a skilled Service Estimator - Customer Solutions Expert to join our team. As a key member of our service team, you will play a crucial role in delivering precise estimates for service projects, ensuring the seamless operation of our service department. Your primary responsibility will be to evaluate customer requirements and provide accurate quotes based on comprehensive inputs from technicians, customers, and the service team.

Key Responsibilities:
  • Prepare detailed service repair quotes by gathering information from technicians, customers, and the service team.
  • Process leads, opportunities, and estimates through our CRM system.
  • Handle website inquiries and customer requests for quotations (RFQs) via phone and email.
  • Communicate professionally with customers to deliver quotes, ensuring clarity and responsiveness.
  • Maintain a prioritized list and follow up on outstanding quotes to enhance effectiveness.
  • Gather miscellaneous information and procure parts pricing from various manufacturers and vendors.
  • Develop new preventative maintenance (PM) proposals tailored to customer specifications and requests.

Additional Responsibilities:
  • Ensure compliance with regulatory requirements, including Confidence Testing in Washington and Oregon.
  • Collaborate with outside sales, project managers, and business development representatives.
  • Manage pricing agreements with vendors such as ABB, Daihatsu, and Bergen.
  • Maintain and update internal rate sheets for recurring services, health checks, and preventative maintenance contracts.
  • Handle Long Term Service Agreements (LTSA) and update contracts in the CRM system.
  • Prepare estimates and change orders and send them to customers and project managers.
  • Review and refine existing PM proposals, balancing customer needs with business objectives.
  • Negotiate terms with external sales partners and receive customer purchase orders (POs).
  • Coordinate service order job openings and handover sheets as required.
  • Follow up on customer estimates and maintain updated customer information in the CRM system.

Requirements:
  • You should have at least 5 years of experience in marine and/or power generation market segments.
  • A bachelor's degree in business administration, Marketing, Engineering, or a related field is preferred.
  • You must have strong analytical skills and excellent customer service skills, along with effective communication abilities.
  • Strong time management abilities are also necessary, as well as good project management skills and cross-functional collaboration skills.

Work Environment & Physical Demands:
This role operates in a professional office environment. You will routinely use standard office equipment such as computers, phones, photocopies, filing cabinets, printers, and scanners.

Salary Range:$57,000-$76,000 per year, depending on your skills, experience, and location. We offer a competitive benefits package, including medical, dental, vision insurance, 15 days PTO, 10 paid holidays, life insurance, AD&D, short/long-term disability, 401(k) with company match, pet insurance, and optional supplemental insurances.

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