Genesys Engage Technical Specialist

6 days ago


Tampa, Florida, United States Diverse Lynx Full time

**Job Overview**

Diverse Lynx LLC is a dynamic and innovative company that values diversity and inclusion. We are seeking an experienced Genesys Engage Technical Specialist to join our team.

Salary Range: $120,000 - $180,000 per annum

About the Role:

We are looking for a highly skilled technical expert to design, implement, and maintain Genesys contact center solutions. The ideal candidate will have strong understanding of telecommunications principles and contact center operations, with experience in configuring and troubleshooting Genesys software components.

Key Responsibilities:

  • Design, implement, and maintain Genesys contact center solutions
  • Configure and optimize contact center infrastructure to meet business requirements
  • Integrate Genesys software with existing systems and applications
  • Troubleshoot and resolve technical issues related to Genesys solutions
  • Provide technical support and guidance to ensure optimal performance and reliability
  • Collaborate with cross-functional teams to develop customized solutions

Requirements:

  • 5+ years of experience in Genesys contact center technology
  • Strong understanding of telecommunications principles and contact center operations
  • Proficiency in configuring and troubleshooting Genesys software components
  • Excellent communication and teamwork skills
  • Ability to work independently and prioritize tasks effectively

Benefits:

Diverse Lynx LLC offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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