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IT Support Specialist

2 months ago


Ontario, California, United States Prime Healthcare Full time
Job Summary

Prime Healthcare is seeking a skilled IT Support Specialist to provide technical assistance and support to our team. As a key member of our Information Services department, you will be responsible for troubleshooting and resolving technical issues related to hardware and software applications.

Key Responsibilities
  • Provide tier one IT support for hardware and software applications
  • Utilize help desk software to keep accurate records of incoming calls and incidents
  • Document all incidents and notify technicians of critical situations requiring immediate attention
  • Maintain the necessary skills to interface with users regarding specific problems
  • Advise the Director/Manager of any issues affecting the Information Services department
Requirements
  • Work experience in help desk activities using a help desk software application
  • Knowledge of E-Mail system fundamentals
  • Understanding of network concepts (TCP/IP, MS/NT)
  • Familiarity with Internet and WEB browser concepts
  • High School Diploma required for all new hires starting 4/1/14
Preferred Qualifications
  • A+ certification preferred
  • 0-2 years related work experience and customer service experience preferred
  • Knowledge of Outlook, MS Office and Active Directory preferred
What We Offer

Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs.

Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options.

A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $16.50 to $26.00.