Customer Service Representative
3 weeks ago
Job Overview:
As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This role involves registering sales on assigned cash registers, providing customers with courteous, friendly, and efficient checkout service, and engaging customers and patients by greeting them and offering assistance with products and services.
Key Responsibilities:
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customers and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash registers, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
- Checks in and prices merchandise as required or as directed by the store manager or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products.
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
- Completes resets and revisions as directed.
- Assists with separation of food items and product placement as specified by policies/procedures.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine.
- Assumes web pick-up responsibilities and assists with exterior and interior maintenance.
Requirements:
- Must be fluent in reading, writing, and speaking English.
- Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications:
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
Equal Opportunity Employer:
Walgreens is an equal opportunity employer and welcomes applications from qualified candidates with arrest and conviction records.
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