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Insurance Client Liaison
2 months ago
Black Hawk Insurance Services is seeking a highly skilled and customer-focused individual to join our team as a Client Service Agent. As a key member of our organization, you will be responsible for delivering exceptional service to our clients, fostering strong relationships built on trust and reliability.
We are committed to providing top-notch customer service with a personal touch, and we take pride in ensuring our clients feel valued and supported every step of the way. Our team is dedicated to excellence, and we strive to create a collaborative environment that encourages growth and development.
If you have a passion for helping others, a knack for problem-solving, and a desire to be a part of a team that truly cares about its clients, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Client Assistance: Provide exceptional customer service to clients, addressing their inquiries and ensuring their needs are met.
- Policy Processing: Handle administrative tasks related to updating policies, managing client information, and processing documentation.
- Issue Resolution: Resolve client issues effectively and efficiently, ensuring a positive experience for all customers.
- Client Engagement: Build rapport and maintain relationships with clients through proactive communication and personalized service.
- Record Keeping: Maintain accurate records of client interactions, policy details, and any relevant information.
- Professionalism: Represent the company in a professional manner, adhering to company policies and procedures in all interactions.
Requirements
- Customer Service Experience: Previous experience in customer service or a related field is advantageous.
- Communication Skills: Excellent verbal and written communication skills to interact effectively with clients.
- Detail-Oriented: Ability to manage and organize client information and policy details accurately.
- Professionalism: Maintain a professional demeanor and customer-focused attitude at all times.
- Team Player: Collaborate with team members to ensure a seamless customer experience.
- Computer Proficiency: Comfortable using basic computer programs and systems.
- Licensing: Property & Casualty Insurance license will be required after hire