Healthcare Intake Specialist

1 day ago

Detroit, Michigan, United States Strategic Staffing Solutions Full time
Job Opportunity

Strategic Staffing Solutions is seeking a highly skilled Medical Intake Specialist to join our team. As a Medical Intake Specialist, you will be responsible for managing the intake process for medical services, ensuring that patients receive timely and efficient care.

Key Responsibilities:
  • Manage the intake process for medical services, including scheduling appointments and coordinating with healthcare providers.
  • Communicate with patients and healthcare providers to ensure that all necessary information is collected and processed.
  • Review and process medical records, ensuring that all necessary information is accurate and up-to-date.
  • Collaborate with cross-functional teams to ensure that all aspects of the intake process are completed efficiently and effectively.
  • Provide exceptional customer service to patients and healthcare providers, ensuring that their needs are met and exceeded.
Requirements:
  • Minimum of 2 years of experience in a healthcare or related field.
  • High school graduate and college or university experience.
  • Medical terminology knowledge or a medical background is required.
  • Strong understanding of health insurance processes, including claims management, benefits coordination, and prior authorization procedures.
  • Customer service experience is required.
  • Strong phone skills with experience handling inbound and outbound calls.
  • Experience with healthcare management software and databases.
  • Excellent verbal and written communication skills.
  • Ability to explain complex information in a clear and concise manner.
  • Strong problem-solving skills with the ability to analyze data and identify trends.
  • Attention to detail and accuracy in all work.
  • Ability to work collaboratively with cross-functional teams.
  • Demonstrated ability to build and maintain positive relationships with colleagues, clients, and stakeholders.
Preferred Qualifications:
  • Two years of college or associate level degree equivalent.
  • Experience with providing high quality, provider focused servicing to facilities and doctors.
  • Work collaboratively as a team member with peers and nurses.
  • Effectively engage over the phone via both inbound and outbound with providers.
  • Process provider requests as needed.
  • Acts as providers first trusted source for UM Prior Auth programs.
  • Assign faxes to designated staff.
  • Process requests for compliance inquiries.
  • Access various UM department mailboxes and voicemail as needed.
  • Ability to function independently.
  • Critical Thinking.
  • Bi-Lingual/Spanish.
About Strategic Staffing Solutions

Strategic Staffing Solutions is a global company that builds trusting relationships and delivers solutions that positively impact our customers, our consultants, and our communities. Our four pillars are to:

  • Set the bar high for what a company should do.
  • Create jobs.
  • Offer people an opportunity to succeed and change their station in life.
  • Improve the communities where we live and work through volunteering and charitable giving.

As an S3 employee, you're eligible for a full benefits package that may include:

  • Medical Insurance.
  • Dental Insurance.
  • Vision Insurance.
  • 401(k) Plan.
  • Vacation Package.
  • Life & Disability Insurance Plans.
  • Flexible Spending Accounts.
  • Tuition Reimbursement.

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