Customer Experience Team Leader

7 days ago


Norwalk, Connecticut, United States Wegmans Food Markets Full time
Unlock Your Leadership Potential at Wegmans Food Markets

We are seeking an experienced and dynamic Customer Experience Team Leader to join our team in Norwalk, CT. As a valued member of our leadership team, you will be responsible for guiding and developing the skills of our employees to deliver exceptional customer service and drive business results.

About the Role:

  • Manage Employee Performance: Provide coaching, training, and development opportunities to help employees grow professionally and achieve their goals.
  • Deliver Exceptional Customer Service: Lead by example and ensure that every customer interaction is positive and memorable.
  • Solve Operational Challenges: Collaborate with managers to identify and resolve operational issues, ensuring seamless store operations.
  • Prioritize Tasks: Coordinate activities and prioritize tasks to optimize team performance and efficiency.

Requirements:

  • 1+ years of work experience or a college degree
  • Experience leading a team
  • Enthusiasm for and knowledge of relevant products
  • Ability to quickly learn and adapt to new situations

Benefits:

  • Premium pay rates for overtime, Sundays, and holidays
  • Industry-leading health care coverage and wellness programs
  • Paid time off (PTO) for work-life balance
  • Comprehensive benefits package, including retirement plan and scholarship program

About Us:

We're a family-owned, mission-driven company that values caring, respect, empowerment, high standards, and making a difference in the community. Our unique culture and supportive environment make us a great place to grow your career and love what you do.



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