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Patient Service Associate

2 months ago

Cary, North Carolina, United States Duke Health Full time
About the Role

We are seeking a highly skilled Patient Service Associate to join our team at Duke Primary Care Pediatrics in Cary, NC. As a Patient Service Associate, you will play a critical role in ensuring the smooth operation of our clinic, providing exceptional patient care, and supporting our healthcare team.

Key Responsibilities
  • Coordinate and participate in daily clinic preparation, patient identification, patient check-in/out, charge posting, cash management, and patient appointment scheduling.
  • Provide exceptional customer service, message distribution, ancillary scheduling, and referrals management.
  • Prepare for clinic visits by reviewing next-day patients and completing next-day preparation activities.
  • Enter pre-visit orders, prepare new patient charts, and pick up X-rays, office charts, medical records, reports, petty cash, and collections bags.
  • File history sheets, ancillary reports, and other required patient record documentation.
  • Return medical records, attach HIPAA/Medicare documents to encounter forms, and check-in patients upon arrival.
  • Verify patient demographic data, edit Maestro Care as needed, and accurately identify the appropriate account for patient visits.
  • Present and educate patients on required forms, obtain signatures as required by policy and procedure, and complete Maestro Care check-in files and manage alerts.
  • Collect and post co-payments and balances on accounts due, imprint patient-specific chart documents, and requisition/transmittal documents.
  • Copy, file, and distribute insurance cards as indicated by procedure, coordinate labs/procedures as requested, and maintain private physician office charts.
  • Prepare encounter forms, investigate and account for missing encounter forms, audit encounter forms for completeness and accuracy, and batch encounter forms or charge posting in Maestro Care.
  • Schedule tests and procedures, complete and distribute ancillary service requisitions, explain billing to patients according to PRMO credit and collection policies, and determine the amount of cash to be collected based on insurance plan.
  • Check-out patients, make return appointments by scheduling patients into the physician and scheduling tests and procedures, and answer telephone calls, take correct appointment types, enter primary care physicians or refer in, deliver messages to physicians, nurses, and others.
  • Report obtained medical information from patients and referring physicians accurately, completely, and timely, and disseminate messages according to practice communication standards.
Requirements
  • Strong verbal and written communication skills.
  • Basic PC and data entry skills.
  • Knowledge of medical terminology and telephone etiquette.
  • Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers, and establish and maintain effective relationships with others.
  • Ability to apply specific departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.
Preferred Qualifications
  • Minimum of one year of work experience in directly communicating and activities providing service to patients or public; preferably in a healthcare-related field.
  • Experience in effectively coordinating multiple tasks or responsibilities.
About Duke Health

Duke Health is a world-renowned healthcare system dedicated to providing compassionate care that changes the lives of patients, their loved ones, and the greater community. We are committed to advancing health together through innovation, collaboration, and a passion for excellence.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas, and we strive to create an environment where all voices are heard and valued.