Patient Registration Coordinator

2 weeks ago


Cary, North Carolina, United States WakeMed Full time
About WakeMed

WakeMed Health & Hospitals is a leading provider of health services in Wake County, committed to improving the health and well-being of our community. We strive to deliver outstanding and compassionate care, as evident in our mission statement.

Job Summary

The Patient Registration Representative will play a vital role in ensuring a seamless patient experience, interacting with patients to check them in for appointments and coordinating follow-up appointments. This role requires excellent interpersonal and communication skills to deliver exceptional customer service.

Key Responsibilities
  • Accurately perform administrative duties for patient registration, including entering demographic and insurance information and collecting copays.
  • Provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures.
  • Collect point-of-service payments and may be responsible for scheduling appointments.
Requirements
  • 1 year of customer service experience preferred.
  • High School Diploma or Equivalent required.
  • Not applicable for licensure/certification requirements.
Work Environment

The Patient Registration Representative will work in a high-volume, fast-paced environment, requiring the ability to greet and check patients in upon arrival and provide exceptional customer service. Registration and checkout will be completed at centralized welcome desks at hospital entrances and medical office buildings, as well as at the check-in desk within physician practices.



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