Rental Equipment Specialist
2 weeks ago
The Rental Technician provides exceptional guest services related to the selection, fitting, renting, and selling of a variety of winter sports equipment and accessories. This role is responsible for maintaining efficient and high-quality shop operations, ensuring a seamless experience for guests.
Key Responsibilities- Guest Services: Greet guests with a friendly and helpful attitude, providing fast, accurate, and appropriate selection and fitting of winter sports equipment.
- Shop Operations: Act independently to ensure efficient, clean, and organized shop/facilities operations at all times.
- Product Knowledge: Maintain a broad knowledge base to answer guest equipment-related queries and provide resort-wide information.
- Sales and Rentals: Acquire and retain detailed Rental and Retail product knowledge to best serve guests and achieve departmental sales goals.
- Attention to Detail: Utilize great attention to detail in the completion of all tasks and in supporting daily shop operations.
- Equipment Maintenance: Run Skis and Snowboards over waxing equipment when required.
- Compliance: Comply with required risk management and indemnification procedures.
- Experience: Previous rental shop experience preferred.
- Customer Service: Previous customer service experience preferred.
- Education: High School Diploma or Equivalent preferred.
- Language: Written and speaking fluency in English required.
- Language Skills: Bi-lingual language skills (Spanish, Portuguese, French or others) preferred.
- Certification: Must pass ski manufacturers' binding certification (on-the-job training provided).
- Physical Demands: Ability to stand, walk, or be on your feet for extended periods of time. Kneeling and bending may be required.
- Work Environment: Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces.
- Lifting: Must be able to frequently lift, push, or pull up to 25 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50 lbs.).
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