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Clinical Support Specialist
2 months ago
Sign-On Bonus Available for External Applicants
About ProHealth Physicians: As a member of the Optum family, ProHealth Physicians is dedicated to enhancing the health and wellness of our community. We pride ourselves on fostering a collaborative environment, providing extensive medical resources, and maintaining a strong commitment to outstanding care and service. Experience the essence of Caring. Connecting. Growing together.
Position Overview: Are you prepared to make a meaningful difference in healthcare? As an integral part of our care team, you will support both patients and staff through various clinical and administrative responsibilities. This role is designed for individuals eager to contribute to a patient-centered environment.
Key Responsibilities:
- Deliver patient care and clinical summaries, guiding patients on subsequent steps or follow-ups.
- Conduct phlebotomy procedures as required.
- Collaborate with the care team by preparing patients and gathering necessary clinical information.
- Manage patient appointments in accordance with established protocols and scheduling guidelines.
- Execute standing orders aligned with practice policies and procedures.
- Accurately document all patient interactions and clinical activities in the electronic health record (EHR).
- Coordinate scheduling of tests, treatments, and follow-up visits, assisting patients in identifying external resources for disease management.
- Handle patient inquiries and document calls, ensuring messages are relayed to providers as necessary.
- Monitor task management systems to ensure timely responses and follow-ups on critical referrals.
- Work with Regional Nurse Managers to oversee temperature monitoring processes.
- Support the care team in maintaining efficient office operations and delivering exceptional service.
- Stay informed on current coding, OSHA, and CLIA regulations, as well as company policies.
- Adhere to patient safety initiatives and infection control protocols.
- Perform additional duties as assigned.
Why ProHealth Physicians? By becoming part of our team, you will play a crucial role in shaping the future of healthcare in Connecticut. Our organization is committed to preventive care, equipping patients and communities with the tools necessary for a healthier life.
Qualifications:
- Completion of an accredited Medical Assistant program.
- Certification as a Medical Assistant, or the ability to obtain CMA/RMA certification shortly after hire.
- Intermediate proficiency in Microsoft Office applications.
Preferred Qualifications:
- At least one year of experience as a Medical Assistant in a primary care setting.
- Familiarity with electronic health records (e.g., Epic).
- Understanding of medical terminology.
Compensation: The hourly wage for this position ranges from $16.00 to $28.27, influenced by various factors such as local labor markets, education, and experience. In addition to competitive pay, we offer a comprehensive benefits package, including incentive programs and retirement contributions, all subject to eligibility requirements.
Our Commitment: At UnitedHealth Group, we strive to help individuals lead healthier lives and improve the overall health system. We believe in equitable care for all, addressing health disparities, and enhancing health outcomes.
Diversity and Inclusion: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. We value diversity and encourage all qualified applicants to apply, regardless of their background.
Workplace Policy: UnitedHealth Group maintains a drug-free workplace. Candidates must pass a drug test prior to employment.
