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Client Support Specialist

1 month ago

Glastonbury, Connecticut, United States Finalsite Full time
Job Summary

Finalsite is seeking a highly skilled Client Support Specialist to provide exceptional technical support to our clients. As a key member of our support team, you will be responsible for investigating, testing, and resolving technical support issues, as well as communicating and supporting feature updates and developments.

Key Responsibilities
  • Provide timely and effective support to clients via ticketing, phone, chat, and social media channels.
  • Stay up-to-date on new product features and improvements, as well as web trends, through software update blogs, new help center articles, and training.
  • Offer support, training, best practices, and implementation assistance across our Content Management System and suite of products.
  • Troubleshoot, investigate, and create detailed software bug reports and product enhancement requests.
  • Participate in daily team stand-up meetings to discuss challenging tickets, software bugs, and other items of note.
  • Solve a portion of incoming calls while on the phone, summarizing and escalating others as appropriate.
Requirements
  • 2+ years of Customer Support/Service experience.
  • Familiarity with Database Management.
  • Understanding of the differences between various web browsers.
  • Skill to use a personal computer and MS Office Products.
  • Ability to handle and resolve recurring problems.
  • Strong interpersonal skills.
  • Attention to detail.
  • Self-starter.
What We Offer

Finalsite offers a 100% remote employment opportunity with a competitive salary and benefits package. We are an equal opportunity employer and welcome applications from diverse candidates.