Operations Support Specialist

2 weeks ago


Glastonbury, Connecticut, United States Smith Brothers Insurance Full time
Job Summary

We are seeking a highly motivated and organized Operations Support Specialist to join our team at Smith Brothers Insurance. As a key member of our Operations Team, you will provide administrative support to our sales, service, and operations teams, working closely with internal and external clients to ensure seamless execution of daily activities.

Key Responsibilities
  • Provide administrative support to the Operations Team, including scanning, copying, and collating documents as needed.
  • Issue, print, and mail certificates of insurance to clients.
  • Update client information in our agency management system as requested.
  • Assist with projects and other work as assigned, utilizing agency management system for daily activities, documentation, and other duties.
  • Participate in internal training and learning and development sessions to enhance skills and knowledge.
  • Assist with activities and projects related to the company acquisition process.
  • Review, update, and develop processes and workflows as needed to drive consistency and efficiency.
  • Maintain confidentiality of client and company information and adhere to all personal and financial data privacy protocols.
Requirements
  • Minimum of six-months to one year of client-facing and/or client service experience.
  • Associate or bachelor degree preferred.
  • Experience following procedures and workflows with a focus on client experience.
  • Previous experience working in a team environment and establishing positive working relationships.
  • Commitment to continuous process improvement and team development.
Why Smith Brothers Insurance

We are a team of professionals who seek to consistently deliver our Be Sure brand promise, contribute to our organization being a great place to work, and work together to be a sustainably relevant company. When you work with Smith Brothers, you can be sure our core values, collaborative culture, and expertise will reinforce your decision to partner with us.

Smith Brothers Insurance LLC offers competitive salaries and comprehensive benefits and programs, including Health, Dental, Vision, Short and Long-term Disability, Life, Long Term Care, and 401K with employer match, employee assistance program, licensing and continuing education reimbursement, travel and expense allowance, internal & external meetings, and learning and development opportunities.



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