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Patient Intake Coordinator
2 months ago
AdaptHealth is a leading provider of comprehensive home medical equipment solutions in the United States, specializing in a wide range of cost-effective HME and respiratory care products designed to enhance patient comfort and well-being in their homes.
Our commitment to innovation drives us to leverage technology, streamline processes, and harness the strength of our national network to improve patient care.
We are focused on revolutionizing the durable medical equipment sector by challenging conventional practices and delivering superior quality service.
Position Overview:
The Intake Specialist plays a crucial role in managing a variety of tasks, including precise and prompt data entry, selecting and managing inventory and services in essential databases, liaising with referral sources, and effectively utilizing technology to document patient interactions.
Key Responsibilities:
1. Process referrals within designated timeframes, adhering to established productivity and quality benchmarks.
2. Communicate with referral sources, physicians, or their staff to ensure proper routing of documentation for necessary signatures and completion.
3. Accurately input referrals into the appropriate systems based on the type of referral received.
4. Collaborate with local branch leadership to ensure the provision of suitable inventory and services.
5. Assist with regional team functions as required.
6. For non-Medicaid patients, inform them of their financial responsibilities, collect payments, and document accordingly in patient records.
7. Follow company policies and procedures to guarantee the correct shipping methods are utilized for service delivery.
8. Respond to phone inquiries promptly and assist callers effectively.
9. For non-Medicaid patients, review medical records for compliance standards prior to service delivery.
10. Demonstrate expertise in payer guidelines and clinical documentation to assess qualification status and compliance for all equipment and services.
11. Engage with community referral sources to obtain compliant documentation swiftly to facilitate the referral process.
12. Contact patients when received documentation does not meet payer guidelines to provide updates and suggest additional options to expedite the referral process.
13. Collaborate with the sales team to gather necessary documentation to support the referral process and strengthen relationships with referral sources.14. Navigate multiple online EMR systems to access relevant documentation efficiently.
15. Work with the verification team to ensure all requirements are met for both teams to provide accurate patient information and ensure payment processing.
16. Maintain patient confidentiality and adhere to HIPAA guidelines.17. Complete assigned compliance training and other educational programs as required.
18. Uphold compliance with AdaptHealth's Compliance Program.
19. Perform other related duties as assigned.
Skills and Qualifications:
1. Strong interpersonal skills to interact effectively with patients, referral sources, and staff.
2. Decision-making capabilities.
3. Analytical and problem-solving skills with a keen attention to detail.
4. Excellent customer service and telephone communication skills.
5. Proficient in computer skills and knowledgeable in Microsoft Office.
6. Ability to prioritize and manage multiple tasks efficiently.
7. Solid aptitude for learning new technologies and understanding data flow through systems and their interactions.
Education and Experience:
High School Diploma
One (1) year of relevant experience in healthcare administration, financial services, insurance customer service, claims, billing, call center, or management is required.
Relevant experience includes any of the aforementioned tasks in a Medicare-certified HME, IV, or HH environment that routinely processes insurance claims.
Physical Requirements and Work Environment:
Work environment may be fast-paced, with fluctuations in office activities and workload.
Must be able to bend, stoop, stretch, stand, and sit for extended periods.
Subject to prolonged sitting and exposure to computer screens.
Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use.
Must be able to lift up to 30 pounds as needed.
May encounter upset customers or patients.
This position is primarily performed in an office setting.
Excellent verbal and written communication skills with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
Benefits include medical, vision, paid time off, and 401k.
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.
This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
