Customer Service Coordinator

1 week ago


Southaven, Mississippi, United States Baptist Memorial Health Care Full time
Job Summary

As a Customer Service Coordinator at Baptist Memorial Health Care, you will play a vital role in promoting a high level of customer satisfaction during patient interactions. This requires knowledge of departmental and corporate policies and procedures, as well as the ability to maintain accurate and timely billing information.

Responsibilities
  • Verify insurance coverage and communicate regularly with carriers and regulatory agencies for reimbursement purposes.
  • Perform daily and monthly close-out procedures for internal controls and cash balancing.
  • Maintain a working knowledge of insurance co-pays and deductibles, as well as workman's compensation protocols, to ensure accurate and compliant billing information.
  • Promote customer satisfaction while maintaining a positive and professional demeanor in both verbal and nonverbal communication.
  • Possess comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
  • Answer telephones, take and direct messages in a timely manner, and maintain an organized and efficient work environment.
  • Coordinate resources necessary to input accurate data, collect fees at time of service, and assist patients with financial counseling when needed.
Requirements
  • Preferred: Collegiate or medical trade completion, with one year's current experience in insurance billing and/or medical collection and medical terminology.
  • Minimum: Skill in communicating clearly and effectively, with the ability to write legibly and record information accurately.
About Baptist Memorial Health Care

We offer a competitive compensation and benefits package, including paid vacation/time off, continuing education opportunities, and a generous retirement plan. Our team is dedicated to providing exceptional patient care and service, and we are committed to supporting our employees in their professional growth and development.



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