IT Support Specialist
2 weeks ago
Join Business Performance Systems, LLC as an IT Program Support Specialist and contribute to the success of our high-priority government projects. As a key member of our team, you will provide technical support and administrative assistance to our clients, ensuring the smooth operation of our credential management systems.
Responsibilities:- Maintain and update the DOI Credential Center map in ArcGIS
- Track, update, and inform DOI of open, closed, and new enrollment/activation sites using ArcGIS tools
- Conduct analysis of the DOI Credential Center footprint, identify trends, and recommend improvements
- Provide administrative support for the intake and submission of service orders for USAccess equipment
- Provide task tracking and reminders to federal program staff
- Collect, document, and report equipment issues
- Coordinate collection and submission of requests to utilize other agency centers to improve customer service and user experience
- Prepare usage/intake reports and submit to stakeholders as needed
- Conduct evaluations of existing ICAM technical approaches and create standard operating procedures (SOPs)
- Facilitate and create lessons learned
- Bachelor's degree in Business Administration, Management, IT, or a related field
- 2+ years' experience in an IT environment
- Highly desired qualifications include experience providing IT-help desk related technical assistance, working with a federal agency, and proficiency with MS Office suite skills and Teams, and SharePoint
$57,000 to 69,000/yr, based on capability and experience
About Business Performance Systems, LLC:We are a successful, well-established small business composed of dedicated, skilled consultants supporting high-priority government projects. We provide our staff with a great degree of autonomy and growth potential in a company that combines the entrepreneurial environment of a small business with the maturity and financial stability of a large company. We offer competitive salaries and a comprehensive benefits package.
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