IT Support Specialist

2 weeks ago


Denver, United States Business Performance Systems, LLC Full time
Job Title: IT Program Support Specialist

Join Business Performance Systems, LLC as an IT Program Support Specialist and contribute to the success of our high-priority government projects. As a key member of our team, you will provide technical support and administrative assistance to our clients, ensuring the smooth operation of our credential management systems.

Responsibilities:
  • Maintain and update the DOI Credential Center map in ArcGIS
  • Track, update, and inform DOI of open, closed, and new enrollment/activation sites using ArcGIS tools
  • Conduct analysis of the DOI Credential Center footprint, identify trends, and recommend improvements
  • Provide administrative support for the intake and submission of service orders for USAccess equipment
  • Provide task tracking and reminders to federal program staff
  • Collect, document, and report equipment issues
  • Coordinate collection and submission of requests to utilize other agency centers to improve customer service and user experience
  • Prepare usage/intake reports and submit to stakeholders as needed
  • Conduct evaluations of existing ICAM technical approaches and create standard operating procedures (SOPs)
  • Facilitate and create lessons learned
Qualifications:
  • Bachelor's degree in Business Administration, Management, IT, or a related field
  • 2+ years' experience in an IT environment
  • Highly desired qualifications include experience providing IT-help desk related technical assistance, working with a federal agency, and proficiency with MS Office suite skills and Teams, and SharePoint
Compensation:

$57,000 to 69,000/yr, based on capability and experience

About Business Performance Systems, LLC:

We are a successful, well-established small business composed of dedicated, skilled consultants supporting high-priority government projects. We provide our staff with a great degree of autonomy and growth potential in a company that combines the entrepreneurial environment of a small business with the maturity and financial stability of a large company. We offer competitive salaries and a comprehensive benefits package.



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