Equipment Maintenance Technician

1 week ago

Byron Center, Michigan, United States Walther Trowal LLC Full time
Job Title: Field Service Technician

Walther Trowal LLC is a leading provider of surface finishing technology solutions. We are seeking a highly skilled and motivated Field Service Technician to join our team.

Job Summary:

We are looking for a Field Service Technician who will be responsible for providing exceptional technical support and maintenance/installation services to our clients across various locations. The ideal candidate will have strong mechanical and technical aptitude, with proficiency in equipment troubleshooting and repair.

Key Responsibilities:

  • Technical Expertise:
    • Field service repair, including diagnose, repair, and maintain complex machinery and equipment at customer sites.
    • Troubleshoot (remote and in-person) to determine root cause of equipment problem and recommend solutions to resolve technical issues promptly and efficiently with customers both in-person and remotely via telephone or video.
    • Perform machinery installations and upgrades of our equipment at customer location throughout North America. Installation including, but not limited to wiring, basic plumbing, electrical controls, basic mechanics, troubleshooting, equipment start-up and training.
    • Investigate, recommend, and quote spare parts depending on the problem.
  • Customer Service:
    • Develop and maintain strong client relationships by delivering outstanding service and support.
    • Communicate effectively with clients to understand their needs and expectations.
    • Provide training and guidance to customers on product operation and maintenance.
  • Travel and Logistics:
    • Travel extensively to client sites to fulfill service requests and project requirements.
    • Plan and organize travel itineraries, ensuring optimal efficiency and cost-effectiveness.
    • Adhere to company travel policies and guidelines while on assignment.
  • Documentation and Reporting:
    • Maintain accurate records of service activities, including reports, service tickets, and inventory.
    • Generate detailed service reports outlining work performed, recommendations, and any follow-up actions required.
  • Collaboration and Teamwork:
    • Collaborate with cross-functional teams to coordinate service activities and resolve technical challenges.
    • Provide input and feedback to enhance product performance and customer satisfaction.

Requirements:

  • High school diploma or equivalent; relevant technical certifications preferred.
  • Proven experience as a Field Service Technician or in a similar role.
  • Strong mechanical and technical aptitude with proficiency in equipment troubleshooting and repair.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and prioritize tasks effectively.
  • Valid driver's license and a clean driving record.
  • Willingness to travel extensively and adapt to varying work environments. This position requires extensive travel, up to 80%.

Additional Preferences:

  • Experience with European CE-style controls and Siemens PLC's preferred but not required.
  • The ideal candidate will have experience working with basic machinery plumbing, mechanics, electrical control systems, motor controls/VFD's, basic hydraulics, basic HMI experience, etc.

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