Director, Process Effectiveness and Optimization

21 hours ago

Morristown, Tennessee, United States Novartis Full time
About the Role

As part of the Integrated Marketing Organization, this Senior Marketing Operations leader will spearhead the development and implementation of simplified/integrated processes to enhance efficiency and traceability within a highly regulated, dynamic, transforming organization.

Key Responsibilities
  • Team Leadership: Inspires, upskills, removes barriers, and creates clear accountabilities across a distributed team, leading co-located SMEs and globalized support teams.
  • Audit Readiness: Establish and execute plan to ensure working practices are being executed as expected in market; develop risk assessment and run state model.
  • Process Transformation: Identify, plan, and implement capabilities that enable a measurable competitive advantage, reducing the time and effort of the material approval process while maintain highest compliance standards.
  • Increase Capacity: Help the organization make choices through clear KPIs and insights; establishing templates, standards, and self-service/data controls framework; enable consistency and self-sufficiency.
  • Content Taxonomy & Metadata Optimization: Represent US interests in data model for operational analytics, content taxonomy, information security, compliance reporting and integrations to ensure all government obligations are prioritized appropriately.
  • Influence Leadership Priorities: Conforming to the MAP and MarTech Governance Models, synthesize progress and risks to elevate to leadership at regular, pre-defined intervals; escalate appropriately.
Requirements
  • 10+ years' experience in pharmaceutical/biotech and/or similar regulated industry.
  • 2+ years direct people leadership in a large, networked organization.
  • Working knowledge of FDA and Pharmaceutical regulatory and compliance guidelines on advertising and promotion.
  • Deep understanding of the creative development process.
  • MS Office Suite; Proficient in PowerPoint; Qlik, Tableau or PowerBI conversant.
  • Working knowledge of Digital Marketing Technology applications, e.g. Drupal, SalesForce Marketing Cloud, Veeva Vault PromoMats, Aprimo, Adobe Experience Cloud, etc.
  • Deep understanding of Content Supply Chain capabilities and opportunities.
  • Expert project and process management with skills in Process Engineering, Compliance or Government Reporting.
  • Agile Scrum Product Owner or Lean Six Sigma Certified with knowledge of risk identification, mitigation, and management skills (CAPA).
Why Novartis

Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world.

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