Technical Services Specialist

1 week ago


Southern Pines, North Carolina, United States Hamilton Beach Full time

At Hamilton Beach Brands, Inc., a leading designer, marketer and distributor of small household and commercial appliances, our culture is built on hard work, integrity and teamwork.

We take pride in creating products that have been pleasing customers for over 100 years, and we're committed to delivering exceptional service to our customers.

We offer a comprehensive compensation and benefits package, including health, dental and vision insurance, HSA contributions, Profit Sharing and a 401(k) plan with vested contributions from day one.

We provide paid vacation and holidays, a paid charitable day off and wellness subsidies. We also offer development opportunities, a casual dress code and discounted rates on our products.

We're seeking a qualified Technical Services Technician to join our team in our Southern Pines, NC facility.

The primary function of this role is to provide technical support to third-party field technicians and end-users of Commercial products.

Key Responsibilities:

  • Provide troubleshooting and repair support to HBC customers and service providers, globally.
  • Develop troubleshooting guides for HBC products.
  • Answer customer contacts by phone, email and other channels.
  • Work with product development engineers to identify service parts.
  • Coordinate on-site service requests from consumers and process credit requests from global service network.
  • Train teammates on new products and major revisions to existing products.

Basic Qualifications:

  • Associate's degree in engineering technology or equivalent work experience.
  • 2+ years of applicable work experience.
  • Ability to travel up to 10%.
  • Strong written and verbal communication skills.
  • Strong ability to troubleshoot and apply learned product knowledge to determine the root cause of malfunctioning Commercial food service equipment.
  • Strong computer skills, especially in Microsoft Windows products and the ability to enter data in a computer database.

We're an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class.

We use E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit



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