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Technical Services Specialist

2 months ago

Southern Pines, North Carolina, United States Hamilton Beach Full time

Hamilton Beach Brands, Inc. is a leading designer, marketer, and distributor of small household and commercial appliances. We are seeking a Technical Services Technician to join our team in Southern Pines, NC. As a Technical Services Technician, you will provide synchronous and asynchronous technical support to third-party field technicians and end-users of Commercial products. Your responsibilities will include troubleshooting and repair support, developing troubleshooting guides, answering customer contacts, working with product development engineers, and training teammates on new products. To be successful in this role, you will need an Associate's degree in engineering technology or equivalent work experience, 2+ years of applicable work experience, and strong written and verbal communication skills. You will also need to be able to travel up to 10% and have strong computer skills. Our company culture is one of hard work, ethical behavior, and teamwork. We offer a comprehensive compensation and benefits package, including health, dental, and vision insurances, HSA contributions, Profit Sharing, and a 401(k) plan. We also provide paid vacation and holidays, a paid charitable day off, and wellness subsidies. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.