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Sales Operations Manager

2 months ago

Houston, Texas, United States Service Corporation International Full time

At Service Corporation International, we value our team members as much as we value the lives we celebrate.

Imagine the opportunities that await you in a workplace recognized for its excellence.

This role is pivotal in cultivating a proficient sales team that consistently meets or surpasses sales targets, expands market presence, and enhances our customer base while adhering to budgetary constraints and upholding the highest ethical standards in accordance with company policies.

KEY RESPONSIBILITIES

Team Leadership and Development

  • Achieve and exceed defined sales objectives for the location.
  • Ensure Sales Counselors apply the techniques outlined in training resources while complying with company policies.
  • Deliver initial and ongoing training to equip Sales Counselors to effectively meet customer needs.
  • Act as the primary resource for Sales Counselors regarding aftercare processes, prospecting, product knowledge, sales presentations, closing techniques, pricing, documentation, compliance queries, and customer service delivery.
Market Development
  • Design marketing initiatives that resonate with the community's geography, demographics, and cultural aspects.
  • Conduct competitive pricing analysis to remain informed.
  • Engage in community events aimed at generating leads and increasing visibility for the location.
Financial Oversight
  • Review all pre-need and at-need contracts to ensure adherence to applicable laws.
  • Authorize discounts provided to clients.
  • Compile reports to demonstrate compliance with financial regulations.
Operational Support
  • Maintain marketing materials, training guides, sales tools, and other necessary supplies.
  • Ensure that sales programs, incentives, and presentations are properly budgeted and align with company policies.
  • Keep sales areas and offices organized and professional for both Sales Counselors and clients.
Regulatory Compliance
  • Ensure all sales counselors adhere to the Code of Conduct and possess the necessary licenses.
  • Guarantee compliance with federal, state, and local sales regulations.
MINIMUM QUALIFICATIONS

Education
  • High school diploma or equivalent.
  • Bachelor's degree is preferred.
Experience
  • Prior sales experience is not mandatory.
  • Experience as a Sales Counselor or in a supervisory sales role is preferred.
  • Experience in training, coaching, and motivating sales teams is advantageous.
Licenses
  • Valid driver's license with a clean driving record.
  • Insurance license as mandated by state law.
Skills and Competencies
  • Proficient in a Windows-based PC environment and MS Office applications.
  • Familiarity with Customer Relationship Management systems is a plus.
  • Ability to maintain confidentiality.
  • Willingness to work beyond standard hours when necessary to meet customer needs.
  • Capability to set challenging yet attainable goals for team members.

Compensation: $69,000 to $111,700 earnings potential.