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Hotel Operations Director

1 month ago

Atlanta, Georgia, United States Colwen Hotels Full time

The Ellis Hotel, a Colwen Hotels property, is seeking a results-driven Hotel Operations Director to manage the day-to-day operations for this property.

This prestigious hotel, part of the Marriott Tribute Collection, is a historic landmark located in the heart of downtown Atlanta.

The ideal candidate will provide impactful leadership and support to the team, ensuring quality assurance, exceptional guest service standards, and superior guest satisfaction.

Responsibilities include managing all hotel departments, driving service and quality improvements, associate development and engagement, fiscal responsibility, and a strong working knowledge of financial statements and internal controls.

This is a hands-on role that requires the individual to work in all departments to support and lead the team.

Colwen Hotels is a hospitality group built on hard work, character, and authenticity, cultivating ideas and empowering individuals to bring forward-thinking concepts to life.

We strive to keep our ideas fresh and provide exciting career advancement opportunities for our associates.

Key Responsibilities:

  • Directs and leads the preparation of short and long-term hotel business plans and budgets meeting company goals and growth objectives.
  • Collaborates in creating, directing, and executing hotel sales and marketing, revenue optimization, distribution strategies and initiatives to yield desired financial results.
  • Develops a strong knowledge of local market demand generators, competitor strategy, and community impact/involvement opportunities.
  • Participates in recruiting, hiring, and the ongoing evaluation of associates.
  • Ensures associates receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guests.
  • Creates and maintains a professional, respectful, and engaging work environment for hotel associates.
  • Drives ongoing associate engagement/recognition initiatives.
  • Establishes and maintains open collaborative relationships with direct reports, associates, and all property departments.
  • Tours and inspects hotel daily, monitoring property cleanliness, product quality, and ensuring achievement of service standards.
  • Liaises with the Finance Department to ensure strict adherence to company policies and controls.

Requirements:

  • 3+ years of Hotel Management experience in lifestyle brands.
  • Prior brand experience preferred.
  • Possess superior communication skills.
  • Full knowledge of food & beverage operations.
  • Demonstrated passion for hospitality and service.
  • Attention to detail and highly organized.
  • Self-motivated and results-driven.
  • Creative problem-solver and multi-tasker.

We offer:

  • Benefits & Perks
  • Medical Insurance with Company-Funded HRA
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Wide-Array of Supplemental Insurance Offerings
  • Paid Time Off Programs
  • Employee Assistance Program
  • 401K Plan - Traditional & Roth Options with Employer Match
  • Hotel Discount Travel Program for Associates & Family
  • Exclusive Associate Discounts - Travel, Entertainment, & Retail
  • Training and Development Programs
  • Career Advancement Opportunities