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Patient Access Specialist
1 month ago
Job Summary
The Patient Access Specialist is responsible for managing all aspects of the patient intake process, including communicating directly with patients and families, data entry, and establishing and maintaining positive relationships with customers and referral sources. This role requires strong communication, negotiation, and public relations skills, as well as autonomy, assertiveness, and cooperation in performing job responsibilities.
Key Responsibilities
- Directs all daily patient referral and intake operations, including providing assistance with oversight of the establishment and implementation of intake policies.
- Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements.
- Provides insight and assistance with the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
- Establishes and maintains positive working relationships with current and potential referral sources.
- Ensures seamless transition of patients to home care by assisting with oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
- Ensures maximum third-party reimbursement through direct oversight of insurance verification and authorization processes.
- Builds and monitors community and customer perceptions of Sacred Heart Home Health as a high-quality provider of services.
- Gathers, collates, and reports referral statistics, including key customer referral trends.
- Maintains comprehensive working knowledge of Home Health contractual relationships and ensures that patients are admitted according to contract provisions.
- Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Sacred Heart Home Health.
